Maintenance & Support
Maintenance & Support
We are in it for the long term. Our goal with every client is to establish a long term relationship. We strive to provide the best level of service possible during the initial development of your project, while we are building the app, and of course, after it goes live. We want you to call us for all your future mobile and web app maintenance & support needs.
Bug Fixes
We work hard to ensure all bugs are identified and fixed prior to launching your mobile app or website. But even with the best of testing, bugs can and do happen. On critical bugs, we strive for same day turn around to resolve the issue as quickly as possible.
Mobile OS Updates
Apple and Google release new versions of their Mobile OS on a yearly basis. We will work with you proactively to identify changes in your code that need to be addressed and updated for the new OS. Typically there is minimal work that needs to be done to update most apps, and sometimes there aren’t any updates that need to be made at all; However, we will work with you to identify what needs to be done, and the cost associated with making the required updates/changes.
New Features
After your mobile app or website goes live, you will typically start receiving a ton of feedback from your users. For Example: They love your app but wish it could do a few more things. We want to be there for you when this occurs to help you with all new features and upgrades to your mobile app and website. As you bring your end users wishlist to us, we will help you identify the cost and timeframe associated with each feature, so you can decide which items you want to add.
New Projects
Our goal is to be your long term partner. We strive to provide you with excellent service at every level and hope that you will come to us with all your future mobile app and web development projects.